Property
Repair will contact the client within 30 minutes of
receipt of the instruction.
For
all emergency claims, Property
Repair
will visit the policy
holder within 3 hours of our initial contact.
For
non-emergency claims, Property
Repair
will visit the policy holder
within 48 hours of our initial contact, or at another
time convenient to the customer.
Property
Repair representatives will be well presented, courteous and
act in a professional manner at all times.
Property
Repair will project manage the incident
to re-establish a pre-incident state, if feasible, as
soon as possible.
Property
Repair will advise the policy holder on action we propose to
take and keep updated on our progress. A written
damage report will be issued to the policy holder,
if requested.
Our
written report and estimated costs will be
despatched within 48 hours of our initial visit.
Property
Repair will notify any changes from our initial report should
they arise and produce interim reports every 28 days
where the restoration work required is more prolonged.
Property
Repair will deal with any complaint quickly and effectively
through the Company’s complaints procedure.
Property
Repair
will ensure the development of business relationships
is carried out in a positive and professional
manner.
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