1. Confidentiality

Property Repair is an independent company and values this position enormously.  As such we operate on the strict basis of confidentiality with our clients and suppliers.  At no time will we pass on your details or any information relating to you to any other party for any purpose other than the delivery of materials, if coming from a supplier, or where a partner company is involved.

2. Billing

Depending on the work required, Property Repair will charge either by the hour or on a fixed price basis in agreement with the client.  On an hourly rate we will submit an invoice with a 7 day payment period. For fixed price jobs we may require a staged payment process.  We will agree this with you when submitting our proposal and again on a 7 day payment period.

3. Payment

As you expect us to turn up at an agreed time and carry out specified work we too expect you to pay us on time within agreed payment terms. We accept most forms of payment but stress that you must not pay cash to any operatives or partners or people claiming to represent Property Repair, without the agreement of your contact at Property Repair.

4. Materials

Experience has shown us that some clients prefer to buy the required materials themselves, which we are happy to work with. In instances where Property Repair have to buy materials we will charge you at the rate we have been charged plus any delivery charges that we may incur.

It is the clients responsibility to ensure that materials they have ordered are on site and available for the Property Repair operatives, at the agreed time, enabling them to commence with their work. If the materials have not been delivered then the client is still liable for Property Repair labour costs and any further incurred costs due to late delivery of the materials.

5. Plant & Equipment

Where Property Repair are required to hire specialist equipment we will charge you at the rate we have been charged plus any incurred running costs.

6. Working on Renovations

Property redevelopments are notorious for throwing up unforeseen problems, such as damp for example. When quoting for a job we will strive to ensure that we are quoting for all necessary work. However, should an unforeseen problem arise we will not go any further until we have spoken and agreed with you any extra work that is required with an agreed budget.

7. Snagging & Defects

Property Repair will work with you to ensure that all quoted for work is completed to your satisfaction. If you are not happy about any work carried out by our operatives please list these and let us know as soon as is possible enabling us to fix any work that may be caused by our operatives or directly related to the work we have done. We can not be held responsible for our work being damaged when the case may be that another workman or company has damaged the work we have done.

As within any industry, errors do happen. We will work with you to reduce any incidence of mistakes occurring that are within reason. 

8. Confirmation of Work

Property Repair will not carry out any work without your written agreement.  Should you require any further work to be carried out, whilst one job is still being done, we will only go ahead with the additional work when we have your written agreement. This reduces any incidences for misunderstanding and ensures that all parties know what is expected of them.

9. Key Holding

Incidences do arise when our clients are unable to give us access to their property within normal or agreed working times. Property Repair have and continue to hold the keys to some of our clients properties. These keys are held in a secure location and only two people within the company know where these keys are kept, for security purposes. Your keys will never be handed to an operative without a manager being present on site.

10. Complaints Procedure

As with any company we aim to please our customers. However, we accept that there may be times when you are not happy with our service, an operative or the work carried out by us. Please make a note as to why you are not happy with something and raise this with a manager from Property Repair in strictest confidence. Please be assured that we will work with you to resolve any issues.

11. Agreement

By engaging Property Repair you are in agreement with these Terms and Conditions. If there is anything you do not agree with please raise this with your contact at Property Repair.